Professional Profiles #76-9  
Headline * Professional with a diverse skillset  
Description / CV of candidate * A professional individual with diverse work experience, underpinned with extensive experience in project management, sales, customer service, problem solving, conflict management, case management, dispute resolution, delivering results and cultivating strong working relationships. As a key contributor who holds strong interpersonal and communication skills with an ability to consult, negotiate and influence decisions demonstrating comprehensive business acumen. With significant experience, I have the ability to prepare detailed reports, incorporating analysis, collation and presentation of information. Through my career I have been afforded the opportunity to build strong leadership skills through managing various teams within an operational environment, recognising and valuing diversity. With a strong awareness of process improvement combined with a sound focus on lean management, I am a proactive professional who adds value to the Business.


• Post Graduate Diploma in Professional Legal Practice - Strathclyde University - Sep 12 – March 13
• Bachelor of Law (LLB) - Glasgow Caledonian University - Sep 07 – Dec 11
• CII - CF1 - CEMAP with Merit – CIOBS - Jun 06 – Dec 06
• ONC Electrical & Electronic Engineering – Aug 95 – May 97
• ITEC Computer Training College - Jun 93 – Aug 93


• Franchise Management Consultant - February 2012 – December 2014 – Freelance
o Increased Franchise Growth by 1900%
o Introduced and implemented CRM system to support strong business infrastructure
o Maximised income streams.
o Increase Brand Profile, advising on power of technology, social networking and marketing opportunities
o Implemented automation to remove administration headcount
o Identifying and resolving problems impeding organisational progress and performance through possessing strong commercial awareness.
o Compliance Audits

• Business Development Manager- Stoneset - April 2005 – July 2006
o Developed, evaluated and strategized for the Business, building operational measures
o Strategized to develop the mainstream for new business
o Presented business development training and mentoring
o Researched and developed a thorough understanding of the company’s people and capabilities.
o Developed pricing strategy.
o Created the company’s unique selling propositions and differentiators.
o Implemented company’s IT infrastructure to reduce headcount, cost and time.
o Forecast sales targets
o Managing Business acquisition and retention projects to increase performance and profit.


• Debt Management – Glasgow City Council October 2009 – Present
o Relationship management with Client Departments
o Increased recovery values
o Developed training programme, educating departments and ALEOS on contracts to increase recovery rates
o Lead projects, providing the team with information regarding the project management plan along with the aims and objectives of the projects.
o Manage projects through the planning, designing, development, release of information and implementation stages

• Regulated Mortgage Advisor – National Australia Group - July 2006 – October 2009
o Knowledgeable in financial products and financial regulations
o Advise clients on homebuying process
o Contextualise legal information to ensure the customer understood
o Managed high value lending accounts
o Responsible for Mortgage administration team
o Compliance audits

• Multi-Site Sales Trainer – HSBC – July 2001 – March 2005
o International Secondment Role to India
o Delivered various training programmes to cover technical and soft skills
o Designed and implemented a transitional programme for new trainees
o Improved performance and quality of service standards
o Reduced attrition
o Increased sales revenue
o Developed training to be mirrored in Swansea, Edinburgh, Leeds, Hemel Hempstead and all International Sites, Malaysia and the Philippines


• Successfully lodged and represented myself in a small claims action against a leading travel tour company.


Available upon request
Directory: Sectors Brokerage,Corporate Finance,Customer Relation Management,Debt,Government,Marketing / Sales,Law - legal consulting,Wealth Management 
Profile is posted by * Job seeker
Profession * Banker
Sales / Marketing
Customer Relations Manager
Other Profession
Location of candidate * United Kingdom  
Location State (US only) * Not US  
Candidate is willing to move * Yes
Languages * English
Year of birth * 1976  
Expected Position level * Employee
Expected Salary Range * 60 K - 80 K
Candidate interested in following sectors * Consulting
Customer Relation Management
Legal Services
Private Banking
Retail Banking
Risk Management
Wealth Management
Other Job Sector